I am proud to be a Sykes employee but not a Qwest employee.
The purpose of this e-mail is to awaken the higher ops with regard to the things these people are doing with Qwest account based from the things that I have observed and based from the personal experiences of other Qwest employees from the top level managers of this account.
Sykes should also look into these things and create a some sort of a program that would protect people who are not part of the management for their personal gain.
People reading this e-mail would think that I am a coward most especially those people who are affected by my claim and personal experiences of other agents.
Indeed, I am afraid, because I don’t know what these people would do to me. Since I am not even part of their circle.
We are hoping that some action can be done on this.
Everyone, those of you who are in the production floor reading this e-mail, we out number these people. If we will unite and speak out like I did, the higher management would definitely listen to us. My voice is so little if I will work alone but if everyone would speak up and share their own experiences we can prove our point.
The truth about the Qwest Account
Be part of their circle and you’ll get all the perks you need leaving those people behind that really deserves it. This causes us agents not to perform well that leads to resignation.
Instead of wasting money on hiring and training new people for Qwest, create a retention plan on how an employee would like to stay in the account.
Reasons For High Attrition In Qwest:
No growth. There’s growth if you have to be a friend of Gerard Grant Buitizon, Bolen Arribe, Sherwin Torres, Angelo Escarte, Paolo Lopez, Royce Buencamino, Gener Acuña, Michael Janeo and Gerard Buitizon.
People who gets the promotion does not even deserves the promotion from the very first place. While those people who deserves it, yeah, they promote them but as interns for a very, very, very long time and you don’t even know when you will really get the post.
People who works well without manipulating their stats are the ones terminated or remediated from the account.
The account managers asks for valid receipts whenever they are liquidating some cash advances. Where the hell did the money go? We didn’t even benefited from the money.
Schedule run for the next two months. Two months combined data plus the running month data are used to know who’s the team will get the schedule they deserves. But once the schedule has been finalized, you would notice these teams (Age Escarte, Sherwin Torres, Royce Buencamino, Macky Clavero always have a weekend off and with a hazard shift.
Power trippers. Since these people are in the post, they use all possible force they can use in order to terminate people they like.
The metrics are so very high and impossible to meet that leads us to or most agents to manipulate their stats.
The account treats people as trash as people in Qwest are replaceable.
The company policy states that if you won’t be able to report for your shift, you have to call OMD two hours prior to your shift. For absence incurred more than 3 days, that’s the time you need to present a medical certificate or any documents to validate the employee’s claim. With Qwest, if you were absent for just a day, a medical certificate or any documents is still required to be submitted else it would be tagged as an AWOL.
Actually, even if you were absent for a number of days and the employee has submitted all types of documents to validate it’s claim, the account would still tag you as AWOL even if you are already dying.
Even if you have a high fever, the account would still require you to report for work and will ask you to go to Makati Medical Center for a check up then that’s the only time they would let you go home to take a rest. Else it would tagged as an AWOL again even if you have notified them two hours prior to your shift though you weren’t able to report for work and go to Makati Medical Center for checkup.
I do understand how crucial it is for the account to have the right number of people per shift so that the business would run smoothly without any problem.
However, for humanitarian consideration, like those people that our out of the metro, the time spent traveling would just worsen the situation and condition of the employee. Instead of taking a rest for a day in order for the employee to get well and report back immediately to work , since I am afraid to be sanctioned due to unexcused absence, I will force myself to work in order for me to have my checkup in Makati Medical Center. This is just a waste of time, money and effort on the part of the employee if later on the account has found out that indeed you are not fit to work.
I know that we are just doing this in order to protect the account for those people who are falsifying their claim. But there are other means to validate an employee’s claim of his/her absence by calling the doctor or does the medical certificate has the license number of the doctor.
Qwest Power Trippers
Gerard Buitizon, girl snatcher and the terminator. He’ll do everything he can in order to get the attention he deserves from the girl he wants within the account. Giving out a hazard shift and a Sat-Sun off. He has a bias decision because of his friends Bolen Arribe, Michael Janeo, Macky Clavero, Age Escarte, Royce Buencamino and Paolo Lopez.
EOP (English Only Please) is always implemented on the floor but these people, when they gather around within the production floor, their the ones who breaks the rule first. Some of the language auditors are part of their elite circle. Gerard is capable with this post but doesn’t have fair treatment with other people and since he has the full power on his hand, expect that you would be terminated, so be careful.
Bolen Gene Arribe, the so-called mouth of the south. Why? He just keeps on talking but he doesn’t even know what he is talking about. This account manager is always caught sleeping on duty, he pretends he’s busy by calling out to his friends on his AVAYA or browsing the Internet. This is the reason why he likes the morning shift. If you are an agent and you have been caught sleeping in the production floor even if it’s your lunch and break schedule. You would get an incident report that would lead to a number of days suspension, worse case you would be terminated. He has terminated a lot of people, some of them are valid but most of them are not. I heard him even say that agent’s are idiots in tagalog “mga tanga ang mga agents”. Instead of motivating words, you get insulting words from this guy that will make you decide to leave the company. He pretends he cares for you but he deosn’t.
Gener Acuña, the silent gay. He caresses the chests of those guys in Qwest account that he likes as he reports for work. Yes, he do this on a daily basis and he gets frustrated if the agent is on rest day. This is how the actual scenario you’ll see whenever he reports for work. He goes and visits the workstation of the agent personally so he can do his act. This is already a sexual harassment, since the victims love their jobs, they just let him perform their act. He doesn’t give fair judgement, why did I say this, if you have done wrong in the account, expect that you’ll get terminated even if you are showing some improvement.
Paolo Lopez this is their guy in OMD. He treats all agents as trash not unless If you are part of their circle. You’ll be compliant with your schedule adherence even if you didn’t took it on time. How? I don’t know, probably he has full access to some of OMD’s tool.
John Michael Tan, wow, I really don’t know how come this guy qualified as a mentor and as a LAU. He even speaks tagalong. So where’s the integrity of this person as a LAU? He just reports those people who are not included in their circle.
These are just some of the things that are happening in the account. I don’t want to mention anything anymore as I maybe creating a novel already.
32 comments:
this is true... as a former employee of Sykes under the Qwest account, these were the reasons why I did resigned...
If you got any more stories about Qwest you can send to me on my email.
Don't worry, your name will be anonymous.
whoah!!! if this is true, this is very alarming
It IS true... that's why we posted it here, so that people would know.
Chuck Sykes should read this!
These people should be put to their right places! Power trippers sucks! They abuse their powers because that is the only thing they are good at. Outside Sykes, they are just a bunch of LOSERS!
Please report this to Chuck.Sykes@sykes.com
Let's see what will happen to this people!
anyways, yes this people should be reported to the proper channels.
very alarming and very bold nung email but yes, those infos are true about sykes qwest account. Kaya nagresign din ako sa qwest dahil dun. D hell with the metrics, haha! at syempre ang mga superfriends na walang ginawa kundi magpacute
Yes, this is true. Some of the peeps mentioned are real A-hole way back MSN IATS days.. They really kiss ass... Buti nalang, hindi ako naging part ng QWEST ng mawala ang MSN.. Ayaw ko! keber! masarap maging taga ibang accnt ng Sykes! We ROCK!!!
same here.. 3 years w/ sykes qwest.. been applying for a higher post.. pero wala... tried applying for a post outside of qwest.. They block it.. That's why I resigned..
ndi lang sa sykes nangyayari yan.. meron din ganyan sa etel/stream. sa vonage inbound sales account, meron ding mga power trippers. tapos magtataka sila bkt mataas ang turn over ng tao? taas ng avail, abot 100+ hahaha.. wake up and smell the roses people!
i don't know about the other AMs there, i think you are talking about Qwest in Makati though, i think you should search in Qwest in KPointe as well...marami ring issues like i heard one na nagFinal interview at natanggap for a particular post, usually he/she will be interviewed by AMs and SAM pero yung nagInterview sa kanya ay TL lang na kaClose nya at...kaClose din ng mga AMs...kamusta naman yun?
I would assume you are an employee from this call center as well...hmm better check your grammar and sentence construction, as these would reflect negatively to us(call center agents), I suggest rather than whining do something that leads to your own improvement...it's pointless to tackle something where you do not have influence at..it only makes you a typical grievious employee.. peace
now im scared, i will be in training on monday with this account. lols nervous... kaya ko to. sa kpoint ba to ?
OMG im about to have the training on that account also on Monday,sa k point din I'm too scared...but i guess there's always a negative sides on any account as well as on other call centers right? I've heard different feedback regarding this account, i hope some of these are not true...
omg i don't really have an idea on what we are going to do...imma nursing graduate, but then, they put me on that account wherein i have no knowledge at all... i just accepted the offer because of the benefits that I could get upon signing it..besides, i really really wanted to be a part of sykes.. and I also want to learn something new..
I was a part of this hellish account and was glad I was able to escape those tyrants 3 years ago
The guy that made this post is almost 100% accurate, I was amazed to find out that other people have noticed this too (akala ko ako lang). I worked for the past 3 years sa account na to, and I'll never regret resigning. I learn how to enjoy working again after being freed from these Tyrants. If you are new to this account, I wish you all the best of luck... Trust me you'll need it.
i know something about a story of a married guy and a married woman in the floor. He is in the WFM when i was still in BCT. as ive heard they go out during shift and check in in a motel i know most of the guys in BCT would know who i am talkin about
Wow... Been almost two years since I left and buhay pa din ang superfriends???
your right.................. power trippers are around there... f@!#!@$@#$#%# sila
Parang kilala ko yang WFM na yan eh...
me offer na ako sa ibang company kaya ayun inawolan ko na, sa klase ng management sa qwest na yan, hindi ka mag hihiniyang na layasan sila eh, lalo na kung kasing kupal pa ni Bamie Gilman yung account manager, hay naku lalayas na nga lang ako
hndi rin. naging TL ko yung iba sa kanila and super supportive. Pag me problema ka hindi inaabot ng days ang request mo. I guess dapat kilalanin nyo muna personally yung mga taong involve para malaman nyo na okay sila.
Cno kaya mas KUPAL nag AWOL dahil may trabaho ka ng iba.. Very unprofessional..
Grabe ka kupalan ng Bamie na to, me chance na ako ma promote sa ibang department ng sykes, Hindi ako na Endorse dahil "staffing issue daw". After being a performer on this wretched account for more than five years ginago lang ako, nag-file na ako ng resignation at wala na mang yayari sa akin sa account na to lalo na sa company na to. Napaka unprofessional ng management. Metrics nya lang ang iniisip nya at hindi yung growth ng tao nya. You will be treated like a Peace of meat by that bitch not a human being
Fuck You Bamie!
hmmm.. this is not good. I hope top level managers will clean up this mess.
Until now the metrics is the same (suntok sa buwan) over worked under paid and agents are still treated as trash not unless you are a HOPA (Hot Piece Of Ass) Di ba TL JM TAN???
I can see at least one reason why some people from your company were terminated from their posts just by reading this article - kindly work on your grammar. :) I'm not a call center agent, but I at least am informed that people working under your job line must exhibit excellent written and verbal communciation skills, something I cannot see on your blogpost. Please don't take the aforementioned comment negatively, instead, I encourage you to treat this as an opportunity for improvement. :) Anyway, I strongly agree with your sentiments. This matter must be looked upon seriously by the management within your organization. As far as I know, every company has an HR department wherein grievances such as this one can be raised and discussed. I suggest you approach any of your HR partners and discuss this matter in detail, so as to start the ball rolling. Good luck and I wish you a happy new year :)
I share the same sentiments with the person who wrote this email, however, whining over the internet would not solve any problems. To the author of this email, I have the following points for you to ponder:
1. I suggest you go and discuss this matter with the appropriate authorities within your organization - this is the best thing you can do (at least for now).
2. You are being unfair to the people you have mentioned on your post. Although (granted) you are correct and those people are indeed craploads of shit personified, accusing people and naming names while hiding under the cloak of a public mailing list doesn't seem appropriate for an activist such as yourself. Stand up and voice out your complaints - in person! And before you associate me with them or throw any blows against me, let it be known that I am not related in any way with those a-holes.
3. I agree with the post of the guy above, please look out for your grammar and sentence construction pretty carefully when speaking and / or writing articles in English. Publishing poorly written compositions such as this one would imprint a very negative impression against us call center agents.
Peace out.
English fail.
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