I am proud to be a Sykes employee but not a Qwest employee.
The purpose of this e-mail is to awaken the higher ops with regard to the things these people are doing with Qwest account based from the things that I have observed and based from the personal experiences of other Qwest employees from the top level managers of this account.
Sykes should also look into these things and create a some sort of a program that would protect people who are not part of the management for their personal gain.
People reading this e-mail would think that I am a coward most especially those people who are affected by my claim and personal experiences of other agents.
Indeed, I am afraid, because I don’t know what these people would do to me. Since I am not even part of their circle.
We are hoping that some action can be done on this.
Everyone, those of you who are in the production floor reading this e-mail, we out number these people. If we will unite and speak out like I did, the higher management would definitely listen to us. My voice is so little if I will work alone but if everyone would speak up and share their own experiences we can prove our point.
The truth about the Qwest Account
Be part of their circle and you’ll get all the perks you need leaving those people behind that really deserves it. This causes us agents not to perform well that leads to resignation.
Instead of wasting money on hiring and training new people for Qwest, create a retention plan on how an employee would like to stay in the account.
Reasons For High Attrition In Qwest:
No growth. There’s growth if you have to be a friend of Gerard Grant Buitizon, Bolen Arribe, Sherwin Torres, Angelo Escarte, Paolo Lopez, Royce Buencamino, Gener Acuña, Michael Janeo and Gerard Buitizon.
People who gets the promotion does not even deserves the promotion from the very first place. While those people who deserves it, yeah, they promote them but as interns for a very, very, very long time and you don’t even know when you will really get the post.
People who works well without manipulating their stats are the ones terminated or remediated from the account.
The account managers asks for valid receipts whenever they are liquidating some cash advances. Where the hell did the money go? We didn’t even benefited from the money.
Schedule run for the next two months. Two months combined data plus the running month data are used to know who’s the team will get the schedule they deserves. But once the schedule has been finalized, you would notice these teams (Age Escarte, Sherwin Torres, Royce Buencamino, Macky Clavero always have a weekend off and with a hazard shift.
Power trippers. Since these people are in the post, they use all possible force they can use in order to terminate people they like.
The metrics are so very high and impossible to meet that leads us to or most agents to manipulate their stats.
The account treats people as trash as people in Qwest are replaceable.
The company policy states that if you won’t be able to report for your shift, you have to call OMD two hours prior to your shift. For absence incurred more than 3 days, that’s the time you need to present a medical certificate or any documents to validate the employee’s claim. With Qwest, if you were absent for just a day, a medical certificate or any documents is still required to be submitted else it would be tagged as an AWOL.
Actually, even if you were absent for a number of days and the employee has submitted all types of documents to validate it’s claim, the account would still tag you as AWOL even if you are already dying.
Even if you have a high fever, the account would still require you to report for work and will ask you to go to Makati Medical Center for a check up then that’s the only time they would let you go home to take a rest. Else it would tagged as an AWOL again even if you have notified them two hours prior to your shift though you weren’t able to report for work and go to Makati Medical Center for checkup.
I do understand how crucial it is for the account to have the right number of people per shift so that the business would run smoothly without any problem.
However, for humanitarian consideration, like those people that our out of the metro, the time spent traveling would just worsen the situation and condition of the employee. Instead of taking a rest for a day in order for the employee to get well and report back immediately to work , since I am afraid to be sanctioned due to unexcused absence, I will force myself to work in order for me to have my checkup in Makati Medical Center. This is just a waste of time, money and effort on the part of the employee if later on the account has found out that indeed you are not fit to work.
I know that we are just doing this in order to protect the account for those people who are falsifying their claim. But there are other means to validate an employee’s claim of his/her absence by calling the doctor or does the medical certificate has the license number of the doctor.
Qwest Power Trippers
Gerard Buitizon, girl snatcher and the terminator. He’ll do everything he can in order to get the attention he deserves from the girl he wants within the account. Giving out a hazard shift and a Sat-Sun off. He has a bias decision because of his friends Bolen Arribe, Michael Janeo, Macky Clavero, Age Escarte, Royce Buencamino and Paolo Lopez.
EOP (English Only Please) is always implemented on the floor but these people, when they gather around within the production floor, their the ones who breaks the rule first. Some of the language auditors are part of their elite circle. Gerard is capable with this post but doesn’t have fair treatment with other people and since he has the full power on his hand, expect that you would be terminated, so be careful.
Bolen Gene Arribe, the so-called mouth of the south. Why? He just keeps on talking but he doesn’t even know what he is talking about. This account manager is always caught sleeping on duty, he pretends he’s busy by calling out to his friends on his AVAYA or browsing the Internet. This is the reason why he likes the morning shift. If you are an agent and you have been caught sleeping in the production floor even if it’s your lunch and break schedule. You would get an incident report that would lead to a number of days suspension, worse case you would be terminated. He has terminated a lot of people, some of them are valid but most of them are not. I heard him even say that agent’s are idiots in tagalog “mga tanga ang mga agents”. Instead of motivating words, you get insulting words from this guy that will make you decide to leave the company. He pretends he cares for you but he deosn’t.
Gener Acuña, the silent gay. He caresses the chests of those guys in Qwest account that he likes as he reports for work. Yes, he do this on a daily basis and he gets frustrated if the agent is on rest day. This is how the actual scenario you’ll see whenever he reports for work. He goes and visits the workstation of the agent personally so he can do his act. This is already a sexual harassment, since the victims love their jobs, they just let him perform their act. He doesn’t give fair judgement, why did I say this, if you have done wrong in the account, expect that you’ll get terminated even if you are showing some improvement.
Paolo Lopez this is their guy in OMD. He treats all agents as trash not unless If you are part of their circle. You’ll be compliant with your schedule adherence even if you didn’t took it on time. How? I don’t know, probably he has full access to some of OMD’s tool.
John Michael Tan, wow, I really don’t know how come this guy qualified as a mentor and as a LAU. He even speaks tagalong. So where’s the integrity of this person as a LAU? He just reports those people who are not included in their circle.
These are just some of the things that are happening in the account. I don’t want to mention anything anymore as I maybe creating a novel already.
95 comments:
this is true... as a former employee of Sykes under the Qwest account, these were the reasons why I did resigned...
If you got any more stories about Qwest you can send to me on my email.
Don't worry, your name will be anonymous.
whoah!!! if this is true, this is very alarming
It IS true... that's why we posted it here, so that people would know.
Chuck Sykes should read this!
These people should be put to their right places! Power trippers sucks! They abuse their powers because that is the only thing they are good at. Outside Sykes, they are just a bunch of LOSERS!
Please report this to Chuck.Sykes@sykes.com
Let's see what will happen to this people!
anyways, yes this people should be reported to the proper channels.
very alarming and very bold nung email but yes, those infos are true about sykes qwest account. Kaya nagresign din ako sa qwest dahil dun. D hell with the metrics, haha! at syempre ang mga superfriends na walang ginawa kundi magpacute
Yes, this is true. Some of the peeps mentioned are real A-hole way back MSN IATS days.. They really kiss ass... Buti nalang, hindi ako naging part ng QWEST ng mawala ang MSN.. Ayaw ko! keber! masarap maging taga ibang accnt ng Sykes! We ROCK!!!
same here.. 3 years w/ sykes qwest.. been applying for a higher post.. pero wala... tried applying for a post outside of qwest.. They block it.. That's why I resigned..
ndi lang sa sykes nangyayari yan.. meron din ganyan sa etel/stream. sa vonage inbound sales account, meron ding mga power trippers. tapos magtataka sila bkt mataas ang turn over ng tao? taas ng avail, abot 100+ hahaha.. wake up and smell the roses people!
i don't know about the other AMs there, i think you are talking about Qwest in Makati though, i think you should search in Qwest in KPointe as well...marami ring issues like i heard one na nagFinal interview at natanggap for a particular post, usually he/she will be interviewed by AMs and SAM pero yung nagInterview sa kanya ay TL lang na kaClose nya at...kaClose din ng mga AMs...kamusta naman yun?
I would assume you are an employee from this call center as well...hmm better check your grammar and sentence construction, as these would reflect negatively to us(call center agents), I suggest rather than whining do something that leads to your own improvement...it's pointless to tackle something where you do not have influence at..it only makes you a typical grievious employee.. peace
now im scared, i will be in training on monday with this account. lols nervous... kaya ko to. sa kpoint ba to ?
OMG im about to have the training on that account also on Monday,sa k point din I'm too scared...but i guess there's always a negative sides on any account as well as on other call centers right? I've heard different feedback regarding this account, i hope some of these are not true...
omg i don't really have an idea on what we are going to do...imma nursing graduate, but then, they put me on that account wherein i have no knowledge at all... i just accepted the offer because of the benefits that I could get upon signing it..besides, i really really wanted to be a part of sykes.. and I also want to learn something new..
I was a part of this hellish account and was glad I was able to escape those tyrants 3 years ago
The guy that made this post is almost 100% accurate, I was amazed to find out that other people have noticed this too (akala ko ako lang). I worked for the past 3 years sa account na to, and I'll never regret resigning. I learn how to enjoy working again after being freed from these Tyrants. If you are new to this account, I wish you all the best of luck... Trust me you'll need it.
i know something about a story of a married guy and a married woman in the floor. He is in the WFM when i was still in BCT. as ive heard they go out during shift and check in in a motel i know most of the guys in BCT would know who i am talkin about
Wow... Been almost two years since I left and buhay pa din ang superfriends???
your right.................. power trippers are around there... f@!#!@$@#$#%# sila
Parang kilala ko yang WFM na yan eh...
me offer na ako sa ibang company kaya ayun inawolan ko na, sa klase ng management sa qwest na yan, hindi ka mag hihiniyang na layasan sila eh, lalo na kung kasing kupal pa ni Bamie Gilman yung account manager, hay naku lalayas na nga lang ako
hndi rin. naging TL ko yung iba sa kanila and super supportive. Pag me problema ka hindi inaabot ng days ang request mo. I guess dapat kilalanin nyo muna personally yung mga taong involve para malaman nyo na okay sila.
Cno kaya mas KUPAL nag AWOL dahil may trabaho ka ng iba.. Very unprofessional..
Grabe ka kupalan ng Bamie na to, me chance na ako ma promote sa ibang department ng sykes, Hindi ako na Endorse dahil "staffing issue daw". After being a performer on this wretched account for more than five years ginago lang ako, nag-file na ako ng resignation at wala na mang yayari sa akin sa account na to lalo na sa company na to. Napaka unprofessional ng management. Metrics nya lang ang iniisip nya at hindi yung growth ng tao nya. You will be treated like a Peace of meat by that bitch not a human being
Fuck You Bamie!
hmmm.. this is not good. I hope top level managers will clean up this mess.
Until now the metrics is the same (suntok sa buwan) over worked under paid and agents are still treated as trash not unless you are a HOPA (Hot Piece Of Ass) Di ba TL JM TAN???
I can see at least one reason why some people from your company were terminated from their posts just by reading this article - kindly work on your grammar. :) I'm not a call center agent, but I at least am informed that people working under your job line must exhibit excellent written and verbal communciation skills, something I cannot see on your blogpost. Please don't take the aforementioned comment negatively, instead, I encourage you to treat this as an opportunity for improvement. :) Anyway, I strongly agree with your sentiments. This matter must be looked upon seriously by the management within your organization. As far as I know, every company has an HR department wherein grievances such as this one can be raised and discussed. I suggest you approach any of your HR partners and discuss this matter in detail, so as to start the ball rolling. Good luck and I wish you a happy new year :)
I share the same sentiments with the person who wrote this email, however, whining over the internet would not solve any problems. To the author of this email, I have the following points for you to ponder:
1. I suggest you go and discuss this matter with the appropriate authorities within your organization - this is the best thing you can do (at least for now).
2. You are being unfair to the people you have mentioned on your post. Although (granted) you are correct and those people are indeed craploads of shit personified, accusing people and naming names while hiding under the cloak of a public mailing list doesn't seem appropriate for an activist such as yourself. Stand up and voice out your complaints - in person! And before you associate me with them or throw any blows against me, let it be known that I am not related in any way with those a-holes.
3. I agree with the post of the guy above, please look out for your grammar and sentence construction pretty carefully when speaking and / or writing articles in English. Publishing poorly written compositions such as this one would imprint a very negative impression against us call center agents.
Peace out.
English fail.
^
Look who's talking, a Grammar Nazi posting two words that does not have any meaning at all. Is there such a sentence "English Fail"? Oh sweet Jesus..... If you are going to post something in a blog, make sure that it promotes intelligence and not idiocy just like the one that you are doing right now
whatanidiot
nothing has changed, unfortunately. several competent TLs actually resigned since June either because of gener's ego or gerard's stupidity...
Everything posted on here are very true.. especially the senior account manager "Gerard Grant Buitizon".. sex addict and power tripper.. will find a way to get the girl she wants. Centurylink agents should be aware of this issue.
Well actually, most of the officers in centurylink takes advantage of their position. To all beautiful ladies in ctl, be careful when someone told you that you will undergo c.e training or any activity in the training room alone with the trainer. That's where nasty activities happens. Let's just hide the name of the trainers. - Junby, Ivan Esmeria and so on.
I heard a lot of things about Gerard Butuizon, he has a fiance already but he keeps on courting beautiful agents and officers in centurylink. I applied a higher post but guest what, those who were given the position are those girls who he has interest with. Gerard, you suck! If this guy can do anything he wants therefore I believe he does manipulates the metrics of everyone. This guy should be fired from his job.
Well, that's the biggest flaw in the traditional system of management in CenturyLink. Providing too much power to the person at the top. You have to remove the senior account manager first who's doing illegal, harassment and fraudulent things so change is at hand. :)
grabe buhay pa pala tong post na to... bittersweet memories LOL. i was part of kpointe before and sadly ganun nga talaga sila even before centurylink. tsk tsk tsk. ang masasabi ko lang, if you can't beat them, join them! ahahaha!!
thank God wala na ako sa account na yan and I moved on to the greatest account ever. and about the SAM, yeah. napansin ko lang na may mga pretty girls ang nabigyan ng post dun, kahit di deserving.
This is soooo TRUE!!!!!!!!! Gerard Buitizon, napaka manyak! gener acuna, wow sobrang power tripper, who else? AGE ESCARTE. alam nyo bang bading yan? nag g-gf lang yan para di maisip na bading yan, nakita sa gay bar na may kasamang lalake, un ba hndi bading?? WOW! bolet, bamie, wow kayo na ang mga linta. grabe.. masasabi ko lang, wala kang kwenta sa kanila kahit performer ka, kahit sino ka pa, basta sila mag ppower trip!!
putang ina mo!!!! IVAN ESMERIA!!! puputulin ko yang titi mo!!! pati GF ko ginalaw mo.. tang ina mong kalbo ka! papatayin kita..
Im left speechless with what i read in this article.. I was part of the very first few TLs in qwest and i feel sorry for what happened to these people in management (if the accusations are true..). Buti nalang nag resign na ako and i am very happy where i am now.. Nagkaron rin ako ng posisyon dyan pero NEVER ko tinake advantage what power i had. I just did my best to help my agents achieve their goals and move up for promotion, nang hindi ko kailangang sumipsip pa. I just wish the account well.. :))
jennifer most pure!
yung sex scandal girl ng qwest, SME na at lagi pang morning shift (6am - 3pm). hmmm, posible bang superfriends rin to? or bata ni gerard?
This is effing true! I was one of the team managers from 2005-2009 and these are the very reasons why I resigned. Very unprofessional ang mga taong yan at sobrang mag-power trip. Pag di ka part ng superfriends, kawawa ka! I heard Age Escarte is now an Account Manager. Pwe! Kung hindi dahil sa mga katropa nya, di magiging AM yan! Puro kayo pulitikang mga lintek kayo!
d ko pa napapanood yung scandal na yan.. share mo naman yung link pls :) or upload mo nlng then check namin :)
kakahiya si SAM Gerard Butuizon.. manyak pala yan hahaha tang inang yan.. mahilig sa bata LOL
totoo lahat ng ito.. super kupal ang pamamahala ng CTL lalo na nung naging isa nalang ang BCT-KPT.. mas maganda pa nung si Boss Kris pa ang SAM.. 3-peat ang KPT, ngaun nga-nga.. puro pulpol kasi nasa management.. lalo na yang SUPERFRIENDS na yan!!! dapat jan patalsikin, kawawa mga agents at yung hindi kasama sa circle nila.. buti na lang wala na ko jan sa bulok na account na yan
I was part of Qwest DSL Technical Wave 1 (Hire date: March 2005).
By GOD's grace, I became a trainer after 5 months of taking calls (October 2005).
I stayed there until January 2007. I've already heard many things about Qwest (after I left the account).
During my stint at Qwest (Sykes), by GOD's grace, I did my best to influence people positively, to use my position to bring people closer to GOD.
It truly saddens me to hear about the comments.
I pray that GOD would intervene. If the comments are indeed true, change should happen immediately.
Unfortunately, yes. All the allegations are true.. I'm so sorry to hear those things but it happens in any company. I'm part of ctl (centurylink) or formerly qwest before and I feel the same way to those people who wrote their feelings here. Reminder, to those young girl newbies out there just refrain from going out with these guys, Gerard Butuizon (senior account manager), Noel Vargas (Subject Matter Expert), Ivan Esmeria (Trainer), Junby Avellana (Trainer), Chuck Caberoy (Team Lead)and others which I already forgot the names. I have a friend as well who confessed about these guys. They are sex predators, most of them are already committed, has a gf or wife yet they still continue to do such acts. About promotions, for me it's a matter of who you know than what you know. Most of those who are in positions in this account are not that competent yet they managed to get in.
it's not just the guys, there are also some evil girls in CTL/qwest or whatever they call themselves. like eds padilla, that evil no-talent bimbo who is forever in the morning shift and always at the top of the stack rank because of his superfriends BF. and she's quite the snob too.
*her superfriends BF
To tell you honestly, there are only few schedules which has sat sun off and they were only given by the Senior Account Manager (Butuizon) to his preferred victims.. Truelalu!
Natawa naman ako.. dun sa comment nung isa.. SEX PREDATOR :)
But I agree on it.. I thought yung mga officers lang na iba yung mga rapist dun.. may OMD din pala!
One of the OMD analyst --> nakabuntis! - "Mark Bellas" lagot ka.. balita ko may asawa ka na.. tas new agent nabuntis mo! patay ka...
baka di naman victims yun, mga opportunists rin siguro yung mga girls na yun. if you've got a good conscience and self-respect, di mo papatulan yung mga offers na yan. you can always say no and do things the right way.
I was a Sykes employee before and was part of the pioneer team of Qwest, so I guess I have the right to post here. Reading everything from the main article down to last comment, my observation is it's just a typical scenario in any office environment. May it be in the BPO industry, Insurance, Banking, Real-estate, Telco, etc.. Basically, there will always be complaints, rants, disappointment to the higher level, negativity to the upper management, etc.. This is a perfect example of it. So my suggestion is if you don't like what's.. wait wait wait.. bakit pa nga ba ako mag e-explain eh puro talangka naman kayo. Puro kayo reklamo, puro kayo chismis. Manigas kayo dyan! BOOM!
^^ haba-haba ng sinabi, walang kwenta rin pala. lol.
bulok na bulok tong account na to. daming nagreresign ayan tuloy puro mandatory OT. hindi lang mga agents nagaalisan pati magagaling na officers. pano ba naman mas malaki pa sinasahod ng ahente. officer ka nga tapos tatanggalin din tech allowance haha. mas malupit pa mag-iintern ka ng lagpas 6 months tapos hindi ka rin icoconfirm.
ngaun ko lng nabasa to... beautiful girls lng talga ang puntirya ni SAM at ng iba png officers? di ba cla mahilig sa mga gays?
weh nde nga?tlga?hmmmmm maganda ako pero 2 pa lng yung ngiging close sa akin hahahaha
hmmmmmm yung isa dyan add ako sa fb eh yung isa nman trainor ko pero khit anong gnawa nya nde nman nya ko nkukuha hahahahaha sino sino ba yang mga yan ????hmmmmmmmmmmmm bago pa lng kasi ako at alam ko sa sarili ko na isa ako sa mganda sa CTL at siguro soon pag nkita na nila ako kasi lagi akong tago eh bka isa rin ako sa biktimahin nila hmmmmmmmmmmmmmm careful pala dpat
I would like to add another person in the list of the so-called "superfriends" and power trippers. Ms. Sheena Lopez, now known as TL shine, would probably be one of the most notorious. According to her, and I quote, "I don't care about respect, just give me the numbers". As a team manager, I don't think that would be a good way to motivate your your agents, unless of course if you are just thinking about your personal gain and not the welfare of the agent. She is also friends with the officers mentioned in this article, and with that, i'm not surprised how she got the post. She pretends to care about her agents, especially during her 1st month of taking over Team AP. But her true colors eventually went out. She only cares about her stats, nothing more. She is also a pro-management and an anti-agent officer. With all of this, I wouldn't be surprised to know if all of her agents will eventually resign.
sya din yung TL na laging natutulog while on shift. minsan nga sa mismong station nya. though nasa tapat lang din nya ang station ng boss nyang AM na nakita sa gay bar, parang wala lang sa kanila ang ganung eksena. pasalamat sya at dahil sa mga ahente nya ay naregular sya as TL. nag take over lang naman sya sa dating team na iniwanan ng dating TL (nagresigned din kasi ang original na TL) kaya wala syang hirap. kung puro newbies kaya ang binigay sa kanyang ahente, mareregular kaya sya? HINDI! kasi kupal sya. dating ahente, naging mentor, tapos TL agad? WOW AH! lakas ng kapit mo aling maliit. (just observed that even though im form other team and cluster)
sya din yung TL na laging natutulog while on shift. minsan nga sa mismong station nya. though nasa tapat lang din nya ang station ng boss nyang AM na nakita sa gay bar, parang wala lang sa kanila ang ganung eksena. pasalamat sya at dahil sa mga ahente nya ay naregular sya as TL. nag take over lang naman sya sa dating team na iniwanan ng dating TL (nagresigned din kasi ang original na TL) kaya wala syang hirap. kung puro newbies kaya ang binigay sa kanyang ahente, mareregular kaya sya? HINDI! kasi kupal sya. dating ahente, naging mentor, tapos TL agad? WOW AH! lakas ng kapit mo aling maliit. (just observed that even though im form other team and cluster)
(*from other team and cluster)
ooooops, sorry, double send AHAHAHAHA :)
Ms. Sheena Lopez, now known as TL shine.. wow TL na pala ito haha :) dait kc SME p lang yan. lol mukhang napadami ng sex kay Senior Account Manager Butuizon haha.. TL na agad. LOL :)
Why is Carlo Villavicencio's name not mentioned? Hindi ba sya ang no.1 among the trainers. Friend ko si Junby and kilala ko din ang girl. BTW, di kami close ni Sheena pero I don't like her even kahit nung agent pa lang sya.
Naku.. isa pa yang Carlo Villavicencio na yan.. dami ding nagalaw na agent yan haha.. natatandaan ko may girl na cute chubby tapos blonde yung hair.. lagi nya yun kasama.. kaya di umaalis ng position nila yang mga yan as TRAINER cla nila junby avellana, ivan esmeria, pati c rey kasi sa kanila una babagsak mga ahente for product training kaya cla una makakaporma sa mga babae... hahaha :) tanda na ng mga yan. c ivan esmeria PANOT na. c junby laki ng ktwan pero NOGNOG haha..
yngat kayo sa kanila lalo na kay IVAN ESMERIA nag haharass yan ng babae lalo na pag kayong dalawa na lang natira sa TRAINING ROOM. may mga kakilala nga ko na ahente jan hinalikan nyang gago na yan biglaan.. na trauma tuloy haha
nag SME ba yang s.lopez na yan? alam ko mentor lang. tapos TL agad. sumipsip ng straw, promoted agad kahit may Disciplinary Action. diba di pwedeng maging TL ang may DA? watever. superfriends nga eh.
at ung Junby na yun? bek kaya yun. hahaha. obvious naman. kilos at salita pa lang. :)
Kung di sau wag mo pakiala man ng di ka masaktan.Ayan tuloy ngawa ka.Buti nga sau.
She NEVER became an SME. She wasn't quallified...as per SME TL.
fucking eds padilla. sana ma-rape tong bitch na to. so untalented and undesrving.
As I remember sheena lopez was just a mentor before. At that time her boyfriend was an SME that was promoted to Team Lead. After few months she got the TL post as well.
Anyone who can give updates of whats going on in ctl these days? :)
ganun pa rin, same old shit, lol. namamayagpag pa rin mga superfriends and yung bitch na sinasabi nung nasa taas nyo. hahaha.
Mga superbobo ng sykes lol! Chupaerong gener at pao!
^^ nice! also, fuck eds padilla! arte ng puta, sarap i-rape talaga.
Luuupet ng mga QCs dito, natutulog ng lampas sa 1 hour lunch during shift haha. Lagyan nyo n ren ng empower mga officers. Ung iba hindi nman marunong sa support lalo na ung kalbong sme tl
Si Gerard, magaling daw yan sa kama sabi nung isang ka batch ko...alam na alam ng buong account ang istorya nian..
I was a Part of Wave 4 and BCT ako dati, Nung Hindi pa napapasukan ng MSN ang Qwest, All I can say is its one of the best account ng sykes noon. After ng wave 6 at pumasok na yung mga galing MSN na dun nag originate ang Super Friends. Lumipat agad ako ng AT&T. Nakakalungkot lang isipin na naging ganito ka bulok yung account. At akalain mo na yung pinaka Dyologs na TL ko na na encouter galing MSN (Gerald Buitizon). Naging AM pa LOL!
Maipapayo ko lang sa inyo na karirin nyo na muna yung support. Pag mani na sa inyo, lipat na kayo ng ibang trabaho at madami ang tatangap sa inyo
^^ SAM pala correction
^^ korek. AT&T >>>>>>>>> qwest.
grabe ang layo na pala ng narrating ng blog na to.. I was ann agent here for almost 4yrs..way back I started 2009..naging TL pala si sheena eh.. nagtatanung lang dati sakin yun bait..bait.. pa.. ganun talaga sa account na to dumating sa point na madami opening pero mag dadalawang isip ka kasi liit sahod mu and hihirap pa work mu pag na promote ka.. inisip ko dati na pag ako na promote mapapa away lang ako dito. ang na popromote kasi dito eh yung mga pro super friends or bading.. karamihan.. kaya hindi na promote si sir Magbaya ung narito pa cya.. hehehe. nakaka miss din dami pera eh.. kung may ibang vendor sana ang CTL aaplayan ko..
TUNGUNU mga gagong mga officers dito..eto lang ang tech acct na mawawalan ng tech allowance..liit na ng sahod wala pang increase..Ni walang retirement..Mga officers lang dito nagkakapera eh..Sa profit sharing mas malaki pa nakukuha nilang mga palakad lakad..Ni hindi marunong magcalls karamihan ng TL's dito..Pag queuing pag log-inin mo di marunong magnavigate ng tools mga yan!!Tungunu talaga..Kala ko nung ni-discuss yung profit share kung sinu mga frontliners yun ang malaki ang makukuha..Yun palang mga palakad lakad ang tatamasa..tas walang transparency..Push mo yang AHT mo, Push mo yang F4L mo, Push mo yang FCR mo..TUNGUNU push ko kaya sa bangin mga hayop na to!!!
buti na lang nababawasan yung mga superfriends na yan. nag-resign na rin si kuhol at ang kanyang putang modelo na walang ginawa kundi chumupa sa kanya para maging no. 1 agent. bwahahaha. kawawa nga lang yung mga maayos na agent na naiwan dito, tsk.
Your predictions did came true for TL Sheena Lopez. 80% of her agents did resign for the month of February 2015. There was even an email that was spreading like wildfire on the floor right now that was sent to her by one of her agent. I wont put the name of who sent it since I dont know the agent personally. What made everyone laughed real hard was when it was mentioned in the email "The STIFF BANGS and the stiff environment" she created. Man, that was harsh.
Ano ba masasabi niyo kung halos lahat ng agent mo sabay sabay nag sialisan at ng AWOL at nag walk out in the middle of the shift dahil hindi na natiis ugali niya? Booooom!
hi, and the journey continues. some of them transferred to sykes g1. at nagkakalat ng lagim sa bagong acct na at&t.
nais ko reklamo nkita sa sykes makati sa 9th floor marami bese ko na sila nkita pumapasok ng toilet ang agent na babae at lalake upang isagawa ang knilang pagtatalik tuwing sabado at linggo kdalasan gwin at kung minsan sa quarters ko sila nkita pumapasok ..........sa aksyonan nyo to kababuyan ng dalawa agent tisoy at jolly salam
at po
Some of the names mentioned above were transferred and resigned but the things they started were still there bec some of the officers were trained by them, gerard was already replaced by someone from TP. Macky left the account and transferred to google but took with him 10k which was supposed to be the incentive of his agents but no showcause or DA was given to this monkey looking guy
Don't worry guys, malapit na mag EOL ang account na to. Less than 200 nlng headcount including officers. Sobrang avail pa. Everyday sobrang daming VTO at offline para lng hindi sumobra service level. Centurylink no more
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Well. Eventually some of the people moved to the googel. Hahah . Ebersinve they moved in there everything turned topsyturvy. Promotions are hard to get unless youd go kiss assin guys
The losing part is the director juarez put in his long time pets 3 girl tl's in qwest and gav them AM powers. Pao is there as a TL. Hes nice but wala e. Manyak talaga. Haha. cant climb up the ladder after the transition. Demotivated since ramdam na ramdam na wala na silang pake sa mga naunang waves for promotion. Wait me conflict of interest pala doon.magkapatid from verizon as tl and am .
Ilang taon na lumipas, kupal pa din pala sa account na yan LOL!
e balita ko marami scammer daw dun na nasa google, ayun pull out si account, mga kupal kase lolz
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